At ai88, we believe online gaming should be enjoyable entertainment — not a burden. We provide a range of self-control tools, guides, and support resources to ensure every member plays within comfortable and responsible limits.
Six key approaches we take to ensure every player games safely and enjoyably.
Ai88 allows every member to set deposit limits, loss limits, and session time limits directly from their account panel. These limits take effect immediately and can only be reduced — not increased — within the first 24 hours after a change is made.
Need a short break? You can activate a "Break" option for 24 hours, 7 days, or 30 days. During the break period, your account cannot be used for any transactions or gaming sessions, giving you the space to reset.
For members who require more drastic measures, ai88 offers long-term self-exclusion options of 6 months, 1 year, or permanently. During this period, your account will be fully closed and you will not receive any promotional communications from us.
You have full control over promotional notifications, offer emails, and marketing messages. Unsubscribe from any marketing communication channel at any time through your account settings — no need to contact the support team.
The ai88 system actively monitors gaming patterns. If it detects signs of at-risk play — such as a sudden spike in deposits or excessively long gaming sessions — our team will proactively reach out to offer support.
The dedicated ai88 Responsible Gaming support team is here for you at any time. Reach us via live chat for guidance, a referral to a specialist, or simply someone ready to listen — completely free of judgement.
Responsible Gaming refers to a healthy, mindful, and controlled approach to play. It is not about avoiding gaming altogether — it is about ensuring your gaming activity always stays within your control, not the other way around.
At ai88, we define responsible gaming as an entertainment experience where players understand the risks, set reasonable limits, and make decisions with full awareness. Healthy gaming means you play using money you can afford to spend on entertainment — not money allocated for basic needs, bills, or savings.
The simple reality: the odds in casino games are designed to favour the platform over the long run. This is no secret — it is a mathematical fact every player should understand. With this awareness, you can enjoy gaming purely as entertainment without expecting it to be a steady source of income.
The simple principle of healthy play: set a monthly entertainment budget for gaming, and treat any wins as a fun bonus — not an expectation you must meet every time.
Problem gambling can develop gradually and often goes unnoticed by the player themselves. Recognising the early warning signs is the most important step toward getting help at the right time before the situation worsens.
Here are the warning signs to watch for in yourself or a loved one:
If you identify two or more of the above signs in yourself, we strongly encourage you to use ai88 self-control tools or contact our support team immediately. There is no stigma in asking for help — it is a sign of strength, not weakness.
Ai88 designs its self-control tools to be easily accessible and usable by all members. Here is a quick guide to activating the protection you need:
Click the "Login" button at the top of the website or open the ai88 app on your phone. Enter your username and password to access your personal dashboard.
Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu that appears.
You will see several options: Deposit Limit (daily/weekly/monthly), Loss Limit, Session Time Limit, Account Break, and Self-Exclusion. Choose whichever suits your needs.
Set a deposit limit based on what you can afford and what you need. We recommend setting a monthly deposit limit of no more than 5% of your monthly net income as a starting guideline.
Click the "Save" button and confirm the changes via the verification email or SMS sent to your registered contact details. Your limits will take effect immediately upon successful confirmation.
Need help setting limits? The ai88 support team is ready to assist you via live chat 24/7 — fully confidential and completely non-judgmental.
Answer the following questions honestly to assess your own gaming habits
Have you ever played longer or spent more than you originally planned?
Have you ever felt guilty or regretful after a gaming session, especially following a significant loss?
Have the people close to you ever expressed concern about your gaming habits or money management?
Have you ever used money set aside for bills, food, or other essentials to fund your gaming?
Do you find yourself thinking about how to get money to play again after a loss?
Does gaming affect your work productivity, family relationships, or physical and mental health?
If you answered "Yes" to two or more questions, we encourage you to contact the ai88 Responsible Gaming team or seek professional help. Taking early action is a sign of wisdom.
Set daily, weekly, or monthly deposit limits
Cap the maximum loss amount for each period
Set a time limit for each gaming session
Temporary break from 24 hours to 30 days
If you or someone you care about needs professional help regarding problem gambling, the following resources are available in Malaysia:
Talian Kasih 15999
Free counselling service by LPPKN — available 24/7 for all social issues including problem gambling.
Mental Health Clinic
Government hospitals across Malaysia provide counselling and psychiatric services for gambling-related issues.
Gamblers Anonymous Malaysia
A peer support group for individuals facing gambling problems — regular meetings held nationwide.
Join over 500,000 ai88 members enjoying a safe, fun, and responsible online gaming experience. Register today and access all our self-control tools for free.