At ai88, we take seriously our responsibility to protect every piece of personal information you entrust to us. This Privacy Policy clearly explains how we collect, use, store and protect your data as a member of our online gaming platform.
Six core personal data protection principles we guarantee to every ai88 platform member.
All data transmitted between your device and ai88's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions. Your information cannot be accessed by unauthorised parties during transmission.
Ai88 has never and will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information belongs to you, and we only use it to improve your gaming experience.
Ai88's data management operations fully comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure every data collection and usage process has a solid and transparent legal basis for users.
You have the full right to access, amend or request deletion of your personal data at any time. Through the ai88 account settings panel, you can easily manage your communication preferences and data usage permissions.
Ai88 only collects data that is strictly necessary to provide its services, process transactions, and comply with legal requirements. We do not collect information beyond what is needed for the platform's operations.
You may withdraw consent to receive marketing communications from ai88 at any time. Every promotional email we send includes a clear unsubscribe option, and your request will be processed within 7 working days.
Welcome to the ai88 Privacy Policy. This document forms part of our commitment to transparency in the management of members' personal data. By registering and using the ai88 platform, you agree to the terms set out in this Privacy Policy.
We at ai88 understand that member trust is our most valuable asset. Every day, over 500,000 active players in Malaysia entrust their personal information to us, and we carry that responsibility wholeheartedly. This policy is written in plain language so you know exactly what happens with your data — not in confusing legal jargon.
This Privacy Policy applies to all ai88 services including the website, mobile app, customer support live chat and any other official ai88 communication channels.
Ai88 collects your personal information in several ways: directly when you register or use our platform, automatically as you browse our website or app, and in some cases through trusted third-party sources for identity verification purposes.
Information you provide directly:
Information collected automatically:
Ai88 never collects credit or debit card numbers directly. All payments are processed through certified payment gateways that comply with PCI-DSS standards.
Every piece of data collected by ai88 has a clear and legitimate purpose. We do not use your data for any other purpose without notifying you in advance. Below is a full list of how your data is used:
| Purpose of Use | Data Types Involved | Requirements |
|---|---|---|
| Identity verification & KYC | Name, IC/Passport, Date of Birth | Mandatory |
| Deposit & withdrawal processing | Bank details, digital wallet | Mandatory |
| Customer Support | Email, phone, session records | Mandatory |
| Promotional communications & offers | Email, phone number | Based on consent |
| Product improvement & analytics | Usage data, gaming sessions | Legitimate interest |
| Fraud detection & security | IP, device, transaction records | Mandatory / Legal |
| Regulatory compliance & reporting | All related data | Legal obligations |
Ai88 does not use your data for any automated decision-making process that materially affects your rights without human oversight. Every significant decision — such as account closure or withdrawal rejection — involves a direct review by our team.
All personal data processing carried out by ai88 has a solid legal basis under Malaysia's Personal Data Protection Act (PDPA) 2010. We operate on one or more of the following grounds:
Ai88 maintains a regularly updated Record of Processing Activities as part of our PDPA compliance.
Ai88 does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. However, in the course of platform operations, there are limited situations where we need to share certain information:
Ai88 has never shared your personal data with advertising companies, data brokers, or social media platforms for third-party ad targeting purposes.
Your personal data is stored in secure data centres with strict physical and digital access controls. ai88 uses cloud infrastructure compliant with the ISO/IEC 27001 international security standard to ensure your data is always protected.
Technical security measures we use:
Data retention period:
Ai88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. However, disabling essential cookies may affect certain functions of the ai88 platform. ai88 does not use third-party advertising cookies that track you across other websites.
As an ai88 member and data subject under Malaysia's PDPA, you have the following rights, which you may exercise at any time:
You have the right to obtain a copy of the personal data we hold about you. Access requests will be processed within 21 working days. Contact our support team to initiate this request.
If you find that the personal data we hold about you is inaccurate or outdated, you have the right to request a correction. You can update most profile information directly through your account settings.
In certain situations, you may request deletion of your personal data. Please note that some data may need to be retained due to legal obligations, even after your account has been closed.
You may request ai88 to restrict the processing of your data in certain situations, such as when you are disputing the accuracy of your data or while a complaint investigation is ongoing.
You have the right to object to the processing of your data for direct marketing purposes at any time. Your objection will take effect immediately upon confirmation.
You may request a copy of your personal data in a machine-readable format (JSON/CSV) for transfer to another service provider, subject to applicable technical limitations.
To exercise any of the above rights, contact the ai88 Privacy team via the platform's live chat or our support email. We will verify your identity before processing any request to ensure the security of your data.
The ai88 platform is exclusively for users who are of age 18 years and above. ai88 does not knowingly collect, store or process any personal data from individuals under the age of 18.
Should ai88 discover that personal data of a minor has been collected inadvertently, we will take immediate action to delete that data and close the account in question without exception.
We encourage parents and guardians to monitor their children's online activities and report to the ai88 support team if they suspect that someone under the age of 18 has registered or is using our platform.
Ai88 employs multi-layered age verification, including KYC document checks, to prevent registration by minors. Any attempt to circumvent our age verification system is a serious violation of the platform's Terms and Conditions.
Ai88 reserves the right to review and amend this Privacy Policy from time to time to reflect changes in our operational practices, legal requirements, or relevant technological developments.
When material amendments are made to this Privacy Policy, ai88 will notify you via:
Continued use of the ai88 platform after an amendment takes effect is considered your acceptance of the updated Privacy Policy. If you disagree with the changes made, you may request account closure before the amendment's effective date.
If you have any questions, concerns or complaints regarding this Privacy Policy or the way ai88 handles your personal data, please contact our Privacy & Data Protection team through the following channels:
We are committed to addressing every privacy concern you raise seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
The ai88 Privacy Team consists of experts experienced in Malaysia's data protection laws. We are here to help and ensure your privacy rights are always respected.
Register an ai88 account today and enjoy a safe, fair online gaming experience with full protection of your personal data. Over 500,000 Malaysian players have trusted ai88 as their platform of choice.